![]() Controlled Substances: Long-term controlled substances for pain or anxiety are typically not prescribed.I do not refill medications based on pharmacy refill requests because they are often wrong, which leads to medication errors. If you are running out of a medication, it's time to schedule a visit. Medication Refills: For your safety, medications are refilled at clinic visits only.Please remember that all phone calls after hours go to my cell phone, and my ringer is on all night. If you have a non-emergency medical problem that cannot wait until the following weekday, please call and press 1 to leave an urgent voice mail with a typical response time of 3 hours or less. There may be times when you need seek urgent care at another facility, such as a local walk-in clinic. Urgent Issues: I cannot guarantee urgent care services, though I do my best to address unplanned illness/injury when it comes up.If you ever experience thoughts of self-harm, please call Peninsula Behavioral Health at 36 or Suicide Prevention Hotline at 1-80. You may alert me so I can help the doctors with your care. Emergencies: Call 911 or go to the nearest ER.Whenever you contact the practice, if you don’t get a response when you expect to, it is your responsibility to contact us again. You will be notified as quickly as possible if such delays are expected. Response times vary with inclement weather, school closures, community health outbreaks, or family illness. Voicemails and text messages are answered by my Office Manager typically within 1-2 business days. I will also share results with you through your patient portal. Your patient portal is for updating me with non-urgent information, uploading medical records you might have, and for self-booking. How to get in touch: The safest, most effective way to take care of a medical problem or prescription is in a visit (in person or telehealth).Please cancel/reschedule visits 24 hours in advance to allow space for other patients to be seen.If you ever need help with scheduling, just call or text us, and my Office Manager will be happy to help. ![]() For unplanned illness/injury, 15-minute visits are available typically the same day or next day-please call/text to request if needed. Annual visits are typically an hour long, and visits for chronic health issues are typically 30-45 minutes.My last name sounds like “Loo-BIN-skee.” My first name sounds like “Melissa” without the “Me.” I expect you to be engaged in your health and open to considering all aspects that affect your wellbeing. Partnership: I partner with you and approach you as a whole person.Please park in the spots immediately in front of our clinic doors. Please contact your physician for appointments. We are seeing both in-person and telemedicine visits.ĭue to the coronavirus pandemic, we have paused online scheduling. When you are in your Elation Passport portal, there is a figure of a person in the top RIGHT of your screen, click that and it should give you an option to choose Virginia Direct Primary Care. * Elation Passport * - For those of you who already have Passport, since the shift from CDPC to VADPC, we have had some issues getting the old accounts updated to the new Elation. Spruce (secure text messaging)- access here.Įlation Passport (the patient side of our Electronic Health Record) - access here.Īround the time of your first appointment, you will be emailed access to Passport.
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